Scandinavian Diamonds Oy – Terms and Conditions

Version 1.0.

Dated 1st. of December 2019.

Our terms and conditions will explain our terms and conditions of delivery and payment in online store www.scandinaviandiamonds.com.

1.  Countries we deliver to

  • We deliver only to continental Finland (excluding Åland) when ordering from our web shop.
  • International deliveries will be activated later on winter 2019-2020. Please order our newsletter to have the immediate information about our international deliveries.
    • Please notice, if you want to order any of our products internationally before our international web shop. Send email to us: [email protected] and well find a way to fulfill your request with pro-forma invoice and a special delivery. 

2. Deliveries and delivery fees

  • We provide free delivery to Finland.
  • Deliveries to Finland will be sent via Matkahuolto services. You will get the information by text-message from Matkahuolto when your order is delivered to your nearest Matkahuolto service/pick-up point.

3. Payments

  • We accept payments in our web-shop through PayPal and Stripe, both worldwide used secured services. When processing payments, some of your data will be passed to PayPal or Stripe, including information required to process or support the payment, such as the purchase total and billing information.
  • If you want to order with pro-forma invoice, please contact us at: [email protected]

3.1.   How payment providers Pay Pal and Stripe uses our data 

4.  Delivery time

  • Our delivery time varies depending of product.
    • Some of our products are in-stock products and can be delivered in 3-5 postal days.
    • Our made by order products has a longer delivery time, its approximately 1-3 weeks from order but may vary depending of rush, holiday seasons or other reasons.

5. RETURNING THE PRODUCTS

  • All our products is possible to return and refund if needed.
  • Returning the products:

    • If you want to return your order, you need to do it in 14 days from the delivery. Please, always contact us first ([email protected]) so we will send you the returns slip (via e-mail) you need to attach to your return.

    • Notice, that sending the return back to us is in your own expense and the products needs to be backed similar and be in un-used condition. We always check the condition of the returned products before making refunds.

  • Return orders must send back to us to address: Scandinavian Diamonds Oy, Vaskiportintie 7, 80780 Kontioniemi, Finland.
    • Attach the returns slip and the original package slip from your delivery. 
  • When we get and accept your return, we make the refund for you in 14 days.

6. Changing these terms and conditions

Scandinavian Diamonds Oy holds the right to change these terms and conditions when needed. You will find the up to date information about the terms and conditions from this page.

7. How to contact us

If you have any questions about our Company’s terms and conditions about the deliveries and payments, please do not hesitate to contact us.

Email us at: [email protected].